Delivery Information
All orders placed before 3:30pm (GMT), are dispatched the same day, excluding personalised orders (1 extra working day), during sale periods, weekends or public holidays in the UK.
Last Order Dates for Guaranteed Christmas Delivery
To ensure your order arrives in time for Christmas, please see below our last order dates for guaranteed Christmas delivery by destination:
|
UK |
2pm GMT, Wednesday 23rd December |
|
EU |
2pm GMT, Monday 21st December |
|
US |
2pm GMT, Friday 18th December |
|
Middle East |
2pm GMT, Wednesday 16th December |
|
Rest of World |
2pm GMT, Wednesday 16th December |
Personalised Orders
If you’ve selected to have your garment personalised, please allow our seamstresses one additional working day to craft your garment with the care and detail that makes it truly special.
UK Deliveries
All UK orders are delivered using our trusted courier, DPD, who will provide you with a 1 hour time slot for delivery. When placing your order, please refer to the delivery schedule below:
- Orders placed before 3:30pm (Monday-Thursday) arrive the next working day
- Orders placed on Friday before 3.30pm will arrive Monday
- Orders placed on Saturday and Sunday will arrive Tuesday
The above excludes personalised orders (1 extra working day), sale periods, weekends and public holidays.
Pre 10:30am & Weekend Delivery: If you need it sooner or at a more convenient time. We offer Pre 10:30am Monday to Friday, Saturday and Sunday delivery options at checkout. (Please note: these services can’t be guaranteed in Scotland and Northern Ireland.)
International Deliveries
All international orders are delivered in most cases, 1–3 working days via DHL Express. Excluding personalised orders (1 extra working day), sale periods, weekends and public holidays.
Currency, Customs Duties & Taxes: Whist shopping, you can view all prices in your local currency.
At checkout, once you have entered your delivery address, all applicable taxes and duties will be automatically calculated and displayed. Taxes and duties will be payable either:
- As part of the checkout process which will show the breakdown.
- Once your order arrives in your chosen country.
If you choose not to pre-pay taxes and duties at checkout, or pre-paying is not an option for your delivery country, DHL Express will contact you directly when your order arrives in your country to arrange payment before delivery.
Out For Delivery / Delivery Options
Once your order has been dispatched, you will receive an email confirmation containing your tracking details.
Your delivery can be fully tracked using the link provided, giving you complete peace of mind every step of the way.
For added security, all deliveries require a signature upon receipt and cannot be left in a safe place. If you are unavailable at the time of delivery, our courier will provide options to rearrange your delivery for a more convenient date.
Need Further Assistance: We are committed to offering you an exceptional level of service that reflects the quality and elegance of our products. Please feel free to contact us if there is anything we can assist with.
